Returns & Exchanges
We hope you are pleased with your purchase from Love Your Nation, but if you are not you can return any item within 30 days of receipt if it is unused and still in its original packaging. We will be happy to exchange the item for a replacement or to make a refund to the account you used during your transaction. We are not able to refund any postage charges incurred but we will charge for sending any exchange items by post.
You can return any Love Your Nation product as long as you have your receipt or delivery note. Please send your return by post along with your receipt or delivery note. Please also let us know whether you require an exchange or a refund and include contact details incase we need to verify your return with you. If you do not have your delivery note, please include a letter with your
- email address
- daytime telephone number
- order number if possible
Make sure your items are securely wrapped and send your return to:
Love Your Nation, 16 Heath Drive, Upton, Wirral, CH49 6LF
Parcels are returned at your own cost, and we strongly recommend you obtain a free certificate of postage from the Post Office as we are responsible for your parcel only once it has been received by our staff. Items lost in transit will not be treated as returned.
In rare circumstances, you may receive a faulty item. If you have identified the fault within 30 days of purchase, please contact us and let us know the details of the fault as soon as possible. We may ask you to email us a photograph of the fault rather than posting the item back to us. Should you need to return the item we will refund any postage on a faulty item, and ensure you are reimbursed for standard return postage on the item.
If a fault develops outside of the 30 day return period, contact us on 0151 675 0336 (Monday - Friday 10am to 4pm) or email firstname.lastname@example.org so that we can agree the best way forward.
Please take extra care to read our Product Care Information or any specific care instructions provided with your purchase. We cannot accept an item returned as faulty if the appropriate product care instructions have not been followed and the damage caused to the product is clearly due to wear and tear or misuse.
Items bought from our Stockists
Please contact the stockist you purchased from (make sure you have your original receipt). They will let you know details of their returns policy. If you require a telephone number for a store please let us know.